Zendesk Knowledge Sync Documentation (v1.1.0-AC)

Owned by Kolibri Digital
Last updated: Jul 02, 2022
1 min read

How it works

This app utilizes Atlassian Cloud API endpoints to enable synchronizing specific pages to your Zendesk Help Center. 

It will not sync anything if it's not been explicitly activated. In order to activate the synchronization for a page a Zendesk API token is required.

The app itself does not store any of your Confluence page content, it only stores page ids to identify pages to be synced.

How to use

Step 1: Configure.

Click on the "configure" button at the Zendesk Knowledge Sync section of the "Manage Add-Ons" page.

This will open a configuration form to set Zendesk API credentials.

Step 2: Activate page sync.

After you configured your Zendesk API credentials you can go to any confluence page and click on the button on the top right of your page to open a page options dialog. This dialog will let you select a destination to sync this Confluence page to. Select one and click "synchronize this page".